Customer Service Representative

Responsibilities include:
  • A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

    The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

Job Brief
    • Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

      The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls Generate sales leads
 
Identify and assess customers’ needs to achieve satisfaction
 
Build sustainable relationships and trust with customer accounts through open and interactive communication
 
Provide accurate, valid and complete information by using the right methods/tools
 
Meet personal/customer service team sales targets and call handling quotas
 
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 
Keep records of customer interactions, process customer accounts and file documents
 
Follow communication procedures, guidelines and policies
 
Take the extra mile to engage customers
Requirements
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma
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